Citizen Call Center

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Non-Emergency Information Hotline

The CCC provides residents with local information about Hurricane Florence. 

Contact Information

Summerville: (843) 832-0393

St. George: (843) 563-0393


Q:  What should we do with our pets?

A:  Your pets need to evacuate with you, but they are only allowed at pet-friendly evacuation shelters for health reasons. 

Q:  What the requirements concerning hurricane evacuation?

A:  When the Governor orders a “mandatory evacuation”, it is required that everyone in the designated area leave.  The “mandatory evacuation” order carries the force of state law.  In addition, once you leave the area, the order prohibits you from returning until the Governor suspends the order and conditions are deemed safe.

Q:  What are the procedures following a hurricane and/or disaster?


1. First Damage Assessment teams assess the damage of the affected and evacuated area; these teams consist of local officials, including public safety personnel.

2.  If only minor damage exists specifically to utilities such as power, water and sewer, and roadways, local officials make the decision for the when re-entry is permitted.

3.  If major damage occurred to buildings, utilities or roadways, the county provides property owners a time to visit and survey the damage of their property (partial re-entry).  To gain access to their property, owners must have a copy of the property title, or a tax receipt, or utility bill bearing the address of the property, and picture identification.  A driver’s license showing a physical address is acceptable.  Once utility companies restore damages and its safe for entry, local officials notify property owners that they return to their property (full re-entry).

Q:  Where should I go during an evacuation?

A:  Each individual and family in the evacuation zone should decide the best place to move to in the event of an evacuation. This may include staying with family or friends or traveling to a motel outside the evacuation zone. Several local American Red Cross Shelters also provide emergency shelter.

Q:  What if I do not have transportation to a shelter pick-up point?

A:  First, contact family, friends, and local churches to ask if they will be able to provide transportation. As a last resort, call the CCC to request emergency transport. However, during an evacuation, emergency responders will be very limited.

Q:  We are going to ride out the storm. What supplies do we need?

A:  You should be prepared to survive on your own for 72 hours.  Items include but not limited to…

  • Water - one gallon of water per person per day for at least three days, for drinking and sanitation
  • Food -  at least a three-day supply of non-perishable food
  • Battery-Powered Radio - a NOAA Weather Radio with tone alert and extra batteries for both flashlight and extra batteries
  • First Aid Kit
  • Whistle - can be used to signal for help
  • Dust Mask -  to help filter contaminated air and plastic sheeting and duct tape to shelter-in-place
  • Personal Sanitation Items - moist towelettes, garbage bags and plastic ties for 
  • Wrench or Pliers - can be used to turn off utilities
  • Manual Can Opener - to open canned goods during a power outage
  • Local Maps
  • Charged Cell Phone with Chargers - during a disaster text instead of calling

Other items include…

  • Prescription Medications and Glasses
  • Infant Formula and Diapers
  • Pet Food and Extra Water
  • Important Family Documents - insurance policies, identification, and bank account records in a waterproof, portable container
  • Cash or traveler's checks and change
  • Emergency reference material such as a first aid book or information from
  • Sleeping Bags or Blankets
  • Extra Clothes - a long sleeved shirt, long pants, and sturdy shoes.
  • Household Chlorine Bleach and Medicine Dropper – to use as a disinfectant dilute 9 parts water to 1 part bleach. Treat water by using 16 drops of regular household liquid bleach per 1 gallon of water. Do not use scented, color safe, or bleaches with added cleaners.
  • Fire Extinguisher
  • Matches - store in a waterproof container
  • Feminine supplies and personal hygiene items
  • Mess kits, paper cups, plates and plastic utensils, paper towels
  • Paper and pencil
  • Books, games, puzzles or other activities for children